FAQs
Some of our frequently asked questions
SHIPPING
For Australian orders -
Standard Flat Rate: $15.00
For orders over $150 – FREE
Express Flat Rate: $25.00
For International orders
Postage costs will depend on your location and will be calculated at checkout. Both standard post and express are available.
How long does it take for my order to be sent?
We endeavour to ship all orders within 2 business days however during peak periods and sales, please allow up to 5 business days for your order to be processed. (This excludes public holidays in the state of NSW).
How long will my order take to arrive?
Shipping times vary based on your location. All of our online orders are shipped via Australia post and therefore run expectant to Aus post shipping times. If you would like your order in a hurry, please select Express Post as your shipping option at check-out.
Once your order has processed you will receive an email with tracking information.
Please note Antola Trading does not take responsibility for any lost/damaged parcels once the package has been lodged with Australia Post.
Incorrect postal address
Once your order is placed, we are unable to change any delivery details or information so please ensure you triple check your address before checking out.
Missing or incorrect items
All of our orders are shipped using software which tracks inventory and shirt codes and every order is meticulously scanned and packed to ensure all items are correct.
If you have discovered an issue with your order, we require notice within 7 days of your order being delivered. Please email media@antolatrading.com
SIZING
All product pages have a Size Chart link under the size variant option.
A link to our sizing guide can also be found here. If you're not sure what size you normally take, the best way to ensure you select the right size for you is by finding a similar style of shirt at home & compare our flat lay measurements to it.
You can also contact us at hello@antolatrading.com if you need assistance.
RETURNS/EXCHANGES
For all Returns - Exchanges, Refunds, Store Credits please visit our RETURNS CENTER
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Only full price orders are eligible to be returned for the below:
- A store credit for the value of your original order, (not including shipping) valid for 12 months from date of issue. You must contact us within 14 days from delivery and post the item to us within 10 business days of your return request being approved.
- A refund of the product cost to the original payment method, minus a $10 flat rate processing and handling fee. You must contact us within 14 days from delivery and return the item to us within 10 business days of your return request being approved.
If your return does not meet these requirements, it will be returned back to the sender at the customer's expense. We reserve the right to DECLINE any return if the item/s does not meet ALL return conditions.
The cost of sending back your return is at the customer’s expense. Antola Trading does not provide any returns labels or cover the cost of return shipping for sending your return back.
PLEASE NOTE:
- All sale items are FINAL SALE and not eligible to be returned for an exchange, credit note or refund under any circumstances unless deemed faulty.
- All reduced items in any sale or promotion are final sale and no exchanges, credit notes or refunds will be offered unless deemed faulty.
INCORRECT LABEL PRICE
Some of the shirts in our Season 6 collection have been tagged with incorrect pricing. We are aware of this issue and have rectified for Season 7 onwards.
SOLD OUT SHIRT
The shirt I want is sold out in my size, will you get more?
All of our shirts are limited edition so unfortunately once we are sold out of a print they are not re-stocked. This ensures our prints are kept unique to their lucky owners!
We do however have a mailing list that allows you to be the first to know when we have a new range being released.
You can subscribe to our email list via the link in our website footer.
WHOLESALE
If you are interested in becoming a wholesaler of Antola Trading, please get in touch with us at hello@antolatrading.com.
COLOUR DISCREPANCIES
Over the years, we’ve greatly expanded the number of color options we sell. While this means more choices for our customers, it’s also presented some challenges when the colour that arrives isn’t quite what you may have expected. Most colour discrepancies arise because a photograph appears different across different media.
Product displayed on various electronic screens – phones, tablets and computer monitors will all display colour differently.
With all that said, we work very hard to ensure our products are displayed as accurately as possible so the colour you see in our studio shot images on our website is as close as possible to the colour you receive.
If you are unhappy with the product you have received, we accept refunds and exchanges for items within 30 days of purchase. Simply follow our returns process here for a seamless return.
DO YOU SHIP INTERNATIONALLY?
Yes! We ship worldwide.
UNIFORMS & EMBROIDERY
Do you offer embroidery/branding?
We offer embroidery on all shirts - with a minimum order of 5. This is a popular option for work shirts within your team or also as a gift for clients/promotional item.
To place an embroidery order, please email hello@antolatrading.com.